Yay or nay?

Discover what the internet is saying about Pure Chat.

Upgraded Reviews scanned the web to find out what real users are saying about Pure Chat.

See the highlights below and decide for yourself!

Pros and Cons

✅ Pros

It’s super easy to get started with Pure Chat.
Review Pros
Pure Chat also gives you the ability to see exactly how many live chats each chat agent handles every single day.
The free version includes 3 agents and unlimited live chat, for no cost.
You can track your customer satisfaction to make decisions about your staff or to figure out which unruly customers you might be spending too much time on.
With Visitors feature on mobile you can see exactly who is navigating through the website.
To implement Pure Chat on your website you need to copy and paste the code or you can use plugins for Shopify, Weebly and WordPress.
Pure Chat covers a massive list of integrations.
The software offers various useful customization options for chat box colors, images, text, profile images, and animations.
Functionality includes powerful analytics, multi-chat management, and proactive chat triggers.
With Pure Chat, you can read transcripts immediately, or even email them to your entire team.
You can see the overall chat numbers, average response times, chat duration, and their ratings as well.
The free version of Pure Chat grants up to 15 chats/month.
It also integrates beautifully with popular web-based content management, social media, and e-commerce services.
It is very easy to customize the look of this chat tool same as your website.
PureChat gives you some good options for tracking visitors on your website.
Chats can be handled via the Pure Chat dashboard or mobile apps.
The dashboard offers analytics about visitors, referral sources, locations, and other details.
Pure Chat integrates with HubSpot, Infusionsoft and Google Analytics out of the box and many other apps through Zapier.
Companies can try out Pure Chat without having to make a financial commitment.
The tool provides a way to answer customers’ questions quickly.
Pure Chat allows chatting with multiple people at a time and facilitates in capturing more leads.
Pure Chat offers a free subscription.
Getting access to Pure Chat forums can help new or proposed users connect with product experts through peer-to-peer discussions.
Pure Chat offers a 100% free live chat plan.
Pure Chat allows you to chat in real-time with your visitors whether you’re in the office, at home, or outside.
You only pay if you want PRO features like real-time visitor analytics and automatic chat alerts.
You can convert your chat box into an email form when your team is offline, so you won’t miss a lead.
Instant notifications are provided.
Their free plan includes unlimited operators.
It works like an instant messenger but also allows you to see previous transcripts from conversations with customers.
Any part of the chat box can be customized, with unlimited colors, eye-catching animations, and custom images available.
The pricing options with PureChat are pretty amenable.
Both iOS and Android apps are offered for those who would like to manage live chats while on the go.
You can customize the chat box.
Pure Chat application works on iOS, Android, Kindle, Mobile, or the web interface.
You can customize your chat widget using the convenient editor.
You can create personal chat pages.
Unlimited chats and users are allowed.
You can also schedule when the live chat function is online – and when offline, your live chat box converts into an opt-in form for any MailChimp email list.
Their real-time visitor analytics are top notch.
You can get instant access to the transcripts once the chat has ended.
It gives you the ability to send a copy to the consumer allows us a second chance to connect.
You can pay for it monthly or annually.
Tab switches to an email form when all the operators are offline.
This live chat solution will also allow you to start building your email list.
The rule-based alerts are also great.
Pure Chat has very attractive live chat interface.
It allows your live chat agents to become multitasking and dealing with more than one customer at a time.
Pure Chat’s pricing is the simplest of the bunch.
The company offers a solid free plan that you can continue to use for as long as you want.
It offers chat alerts.
Implementing a chat box on your site only requires a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins.
It allows you to see your chat metrics over time and download results.
Scheduled can be created once after which the availability is shown automatically every time the agent logs in on web or mobile.
With PureChat, you simply install a code at the bottom of each page on your website in the same location as Google Analytics.
You have the ability to customize what the chat box looks like before, during and after the conversation.
It has major languages to help interact in different languages.
When all of your agents are offline, an email form appears so that customers can leave their contact information for a callback at a later date.
You can use canned responses to quickly and accurately reply to frequently asked questions.
You will be able to persuade customers to commit to a purchase within minutes of communicating via the app.
The app is easy to setup and navigate because of its user-friendly interface.
It offers Android and iOS mobile apps so you can chat on the go.
You can see all of your chat historical transcripts.
PureChat focuses on one thing and one thing only – and that’s live chat.
You can also save and store live chat transcripts to identify your top performers as well as discuss new opportunities for lead engagement.
Pre-filled responses are available to help address consumers’ most common questions and setting up the system can be done in just a few minutes.
It notifies your visitors when your chat agents login to the Pure Chat website or software application.
PureChat also works as a native app on iOS (Apple), Android and Kindle devices.

❌ Cons

Interface is pretty unsexy.
Reviews online have reported a few glitches with the notifications in Pure Chat’s system.
For the majority of plans, there will be a branded “powered by Pure Chat” tag.
It lacks file transfer feature.
The app can be slow at times, causing delays in customer communications.
Pure Chat doesn’t have a free trial.
Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice.
There are frequent disconnections, especially on mobile.
Pure Chat doesn’t allow to attach documents and tag conversations and this is a big requirement when it comes to chat services.
The lack of cobrowsing is a pretty big deal.
You may be put off by the need for having to hire a developer to do more in-depth customization and detailed integration.
The design options for the chat bar aren’t exactly fantastic.
The free plan allows you to only test small operations with just a few features and one rep.
Pure Chat doesn’t offer a free trial.
Agents are not able to load attachments.
There is a lot of competition.
In terms of automatic triggers they provide the minimum but nothing worth writing home about.
The majority of integrations require a paid plan in order to work fully.
The free tier includes the Pure Chat logo.

Final Say

Read the summaries of what reviewers think about Pure Chat below.

Review Summaries
You can customize your chat widget using the convenient editor. You can use canned responses to quickly and accurately reply to frequently asked questions. Unlimited chats and users are allowed and the free tier includes the Pure Chat logo.
Any part of the chat box can be customized, with unlimited colors, eye-catching animations, and custom images available. Functionality includes powerful analytics, multi-chat management, and proactive chat triggers. Chats can be handled via the Pure Chat dashboard or mobile apps.
Pure Chat is recommendable for: companies that have a high number of chat agents. If real-time analytics is essential for you, you should upgrade to the PRO plan.
Anyone with an ecommerce store could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for testing and small operations with just a few products and one rep.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, full chat history, widget customization, and more.
Pure Chat is a live chat and visitor tracking software that helps to generate more leads and drive sales. It allows you to see who is visiting your website and start conversation immediately with multiple leads and customers at once, instead waiting for email responses or talking on the phone with one client at a time.
Pure Chat is used across our website and lead pages allowing us to connect instantly with interested prospects. Within a week of implementing this function to our website we saw an increase in lead flow from our mobile pages.
We do recommend PureChat at this time. We think that the service has a pretty good reputation for being a new product. The service also acquired business customers quickly from its initial founding.
The software is a most viable solution for small and medium sized businesses. It can be used in a variety of major industries and domains including marketing and advertisement, retail and wholesale, healthcare and hospitality, and others.
If you want to add a professional Live Chat Solution to your business and make your business customer-friendly then you should go with a professional Live Chat Tool. This advance customer support system is effective for all types of business and you don’t need to worry about the platform on which your website is created.
It’s super easy to get started with Pure Chat. Since the free version is pretty comprehensive, companies can try out Pure Chat without having to make a financial commitment.The only thing needed is an email.
If you’re looking for live chat with other features bolted on like voice, support desks and such, PureChat may be too simple for your needs. But if you just want a free live chat solution with third-party integrations and mobile functionality, this is it.
Pure Chat might be the best decision you make all year. After all, you’ve got nothing to lose using their free plan, and you shall be conducting business with a small startup positioned for significant growth, so you can help one another, while at the same time both benefiting tremendously.
PureChat is a great tool for business of every size. Unfortunately, the free plan allows you to only test small operations with just a few features and one rep. If you don’t mind that along with just a few missing features that others provide, you will find the right plan for you.