Yay or nay?

Discover what the internet is saying about ShipStation.

Upgraded Reviews scanned the web to find out what real users are saying about ShipStation.

See the highlights below and decide for yourself!

Pros and Cons

Table of contents

✅ Pros

After the initial learning curve, ShipStation is fairly easy to use.
Review Pros
You can create a self-service Branded Returns Portal with your colors, logo, and social channels for an exceptional customer experience.
You can get premier discounted rates on USPS, FedEx and DHL with ShipStation no matter how much you ship.
It is compatible with popular payment gateways.
You can customize shipping labels with information of your choice.
ShipStation provides integrations with multiple carriers to save you from logistical nightmares.
It creates up to 500 labels in one batch.
You can use ShipStation’s user permissions to allow different employees to access different aspects of your business’s shipping.
It is less expensive than similar applications.
You can take advantage of ShipStation’s marketing tools with branded tracking pages, custom confirmation emails, and branded labels and custom packing slips.
Adding selling channels doesn’t involve recurrent fees.
With ShipStation, you not only get an industry-leading shipping solution; you gain a team of agents to help you grow.
ShipStation allows you to import order data from an unlimited number of sources, including all popular shopping carts and marketplaces.
This system is also one of the rare representatives of its industry that is fully mobile optimized.
You can handle your business on-the-go with ShipStation’s mobile app.
ShipStation integrates with most online storefronts, marketplaces, and shopping cart softwares.
You can import orders from all your selling channels into a single platform.
It includes a free USPS account, allowing you to print postage for First Class Mail, Flat Rate Boxes, Priority Mail, Cubic, and more.
It automatically sends order status and tracking information to your stores.
You can can assign appropriate shipping settings and flag orders that may need special attention.
It offers better reporting tools and it’s fairly easy to use compared to its competitors.
ShipStation’s reporting tools offers analytical features such as data exports, default reports, barcode scans, hotkey, charts and graphs.
ShipStation lets you import order data from over 40 sales channels.
The admin panel is well organized.
One of the most distinctive advantages of this system is that it is considerably simple to use.
It has a low monthly cost.
It is user-friendly.
Automation Rules and Product Profiles fit businesses with many users and/or locations.
ShipStation lives in the cloud, so you don’t have to install a single thing to get started.
You can use multiple postage and shipping providers at no extra cost.
You’ll likely find that ShipStation integrates with your favorite sales channels and shopping carts.
ShipStation preserves the discounted rates from carriers and fulfillment providers.
It reduces human error.
It integrates with many shopping cart apps and major marketplaces.
Discounts are offered on USPS Priority mail and Express Mail.
It has lots of shipping carrier integrations.
Integration options are available for UPS, USPS, FedEx and DHL accounts.
It reduces shipping mistakes.
The software essentially automates your shipping process, making it easy to calculate shipping rates and print shipping labels and packing slips.
All order data is backed up automatically.
It has the ability to design and print custom packing slips.
ShipStation offers email and community forum support.
It allows simultaneous batch-printing for up to 500 orders.
You can manage orders, view insights about your business, and even create & print labels back at the office with ShipStation Mobile.
It has the ability to batch process orders for both packing and shipping.
It offers tight integration with Shopify.
ShipStation’s automation feature allows you to customize order fulfillment processes to save time and money on shipping.
ShipStation has companion mobile app for Android & iOS.
It is easy to set up.
This app offers six different pricing plans each catering to a different size of online business.
There are no additional surcharges or fees.
It can be up and running in minutes.
It considerably saves time.
It is cloud-based, so can be accessed from anywhere you have internet access.

❌ Cons

It has some issues with Paypal integration.
The basic plans only provide you with email and forum support.
Some customers report that technical support is difficult to contact and isn’t very helpful.
It has a slight learning curve.
It seems there are occasional issues related to printing shipping labels with the service.
More advanced functions require more of a learning curve & time to set up.
The system would sometimes suggest envelope sizes which don’t exist in real life.
ShipStation does not let you place identifying characteristics in a customer’s account information.
Users say that ShipStation could stand to add more advanced functionality to their international shipping features.
ShipStation also only supports shippers in the United States, Australia, Canada and United Kingdom at the time of writing this post.
Support team takes a while to respond.
You only get phone support with the Enterprise plan.
The software wasn’t able to tell if a customer was the same person if they made purchases using different sales channels.
Shipping costs including insurance are still your responsibility.

Final Say

Read the summaries of what reviewers think about ShipStation below.

Review Summaries
Its features make handling the shipment of tens or hundreds of orders a lot simpler and a lot faster. As with any software there is always room for improvement, but we’ve found ShipStation support to be responsive and we believe they will continue to improve their already stellar offering.
ShipStation is a fulfillment platform that enables business owners to import and manage their orders. It is compatible with popular payment gateways and integrates with many shopping cart apps and major marketplaces.
ShipStation is an advanced ecommerce and shipping solution where online retailers can import and manage their orders. This platform doesn’t limit the number of selling channels from where the user can import information, and integrates with a number of shopping cart apps and market places to ensure unobstructed fulfillment. On the large list of available integrations, you will also find popular payment gateways, email providers, and BI tools, or add your favorite shipping service or carrier for free.
Overall, ShipStation saved me time, headache and it greatly improved my business processes. My favorite features are the batch shipping and a seemingly endless amount of integrations with any store or marketplace.
ShipStation works. The software employs solid design, has obviously been tested thoroughly, and is able to execute its various tasks efficiently. It’s not perfect, though. The software is missing some customer management features, and there are some conflicting reviews regarding the quality of customer service.
You can import, manage, and ship your orders with ShipStation. It is the #1 choice of online sellers.
ShipStation helps e-commerce retailers import, organize, process, and ship orders efficiently from any web browser including iOS and Android mobile devices no matter their size. With over 150 shopping carts, marketplaces, carriers, and fulfillment services, you can streamline shipping wherever you sell and however you ship.
The program works great. The interface is clean and easy to use. It’s cloud-based, so it’s doesn’t take up any space on your system and is easily accessible. Overall, ShipStation is a great way to manage your organization’s shipping needs.
With filters, views, and user settings, you can make ShipStation your own—customize it to suit your needs. Handle your business on-the-go with ShipStation’s mobile app (free for iOS and Android) and do everything from creating orders to printing labels and emailing return labels all from your mobile device.
It is definitely one of the top order and shipping management software that’s available on the cloud. It will help you streamline your entire shipping and fulfillment cycle with just a few clicks. If you are looking into third-party shipping companies then ShipStation is a must try.
ShipStation is a leading web-based shipping software that helps ecommerce stores to import and manage their orders. In addition, it integrates with popular ecommerce platforms. However, like with every software service, ShipStation has its own fair share of drawbacks.

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